Shipping policy

At Afri Trade Global, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines our processing times, shipping methods, delivery estimates, and related information.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.

  • Orders are processed Monday through Friday, excluding public holidays.

  • Wholesale or custom orders may require additional processing time. Customers will be notified if this applies.

Shipping Destinations

We ship to customers across South Africa and to selected international destinations. International shipping availability depends on the destination and product.

Delivery Times

Estimated delivery times are:

  • South Africa: 2–7 business days

  • International Orders: 7–21 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Product size and weight

  • Shipping method selected

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (where available), allowing you to monitor your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Delivery Issues

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will work with the shipping carrier to investigate and resolve the issue.

If your package arrives damaged, please notify us within 7 days of delivery and provide photos of the product and packaging.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Afri Trade Global is not responsible for delays or additional costs resulting from incorrect or incomplete addresses.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination country regulations. If an item cannot be shipped to your location, we will notify you and provide available options.

Contact Us

If you have any questions about shipping or your order, please contact us:

Afri Trade Global

Email: sales@afritradeglobal.co.za

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM

We are committed to providing reliable shipping services and keeping you informed throughout the delivery process.