Warranty Policy

At Afri Trade Global, we are committed to supplying quality products. This Warranty Policy explains the warranty coverage available for eligible products purchased through our website.

Warranty Coverage

Products sold by Afri Trade Global may include a manufacturer's warranty where applicable. Warranty periods vary depending on the product and manufacturer.

Unless otherwise stated on the product page:

  • Warranty coverage begins on the date of delivery.

  • The applicable warranty period will be specified in the product description or accompanying documentation.

What the Warranty Covers

The warranty covers manufacturing defects in materials or workmanship under normal use during the applicable warranty period.

If a product is confirmed to have a manufacturing defect, we will, at our discretion:

  • Repair the product

  • Replace the product with the same or a comparable item

  • Provide a refund where repair or replacement is not possible

What Is Not Covered

The warranty does not cover:

Normal wear and tear
Accidental damage
Misuse, abuse, or neglect
Improper installation or assembly
Unauthorized repairs or modifications
Damage caused by improper storage or maintenance
Cosmetic damage that does not affect product functionality
Our team will assess your claim and advise you on the next steps.

Making a Warranty Claim

To submit a warranty claim, please contact our customer support team and provide:

Order number or proof of purchase
Product name and model
Description of the issue
Photos or videos showing the defect (if applicable)

Our team will assess your claim and advise you on the next steps.

Warranty Assessment

Products returned under warranty may be inspected before a repair, replacement, or refund is approved. If the inspection determines that the issue is not covered under the warranty, the product may be returned to you.

Consumer Rights

This Warranty Policy is provided in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits or excludes those rights.

Contact Us

For warranty assistance, please contact:

Afri Trade Global

Email: sales@afritradeglobal.co.za

Business Hours:

  • Monday – Friday: 8:00 AM – 5:00 PM

  • Saturday: 9:00 AM – 1:00 PM

  • Sunday & Public Holidays: Closed

We are committed to resolving warranty claims fairly and efficiently while providing excellent customer service.