Refund policy

At Afri Trade Global, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all accessories and documentation.

  • Be accompanied by proof of purchase, such as an order confirmation or invoice.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

  • Custom-made or personalized products.

  • Special order or made-to-order items.

  • Products damaged through misuse, improper handling, or normal wear and tear.

  • Clearance or final sale items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will review your claim and arrange a replacement, repair, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We will replace items that are defective, damaged, or incorrect, subject to product availability.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, Afri Trade Global will cover the return shipping costs.

  • For all other approved returns, the customer is responsible for return shipping costs unless otherwise agreed.

We recommend using a trackable shipping service for returned items.

Business Orders

Wholesale and bulk orders may be subject to separate return conditions outlined in the sales agreement or quotation. Please contact your account manager for assistance.

How to Request a Return

To initiate a return, please contact our customer support team with:

  • Order Number

  • Product Name

  • Reason for Return

  • Photos (if the item is damaged or defective)

Our team will provide return instructions and the appropriate return address.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Afri Trade Global

Email: sales@afritradeglobal.co.za

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM

We are committed to resolving your concerns promptly and providing excellent customer service.